FAQ’s

Prefer to speak to us? You can order by phone on 01983 717606. Our lines are open 8:30am – 4:30pm Monday to Friday, 9am – 12:30pm Saturday. You can also order by email. Please remember to include your full name, contact number and address and email [email protected].

From time to time we may run special offers or promotions which involve the use of a PROMO Code. These can be entered into the relevant section on the Checkout page where the code will give you a discount based on the particular offer. If you have any issues with any current Promo Codes, please contact us to resolve the issue.

You will be given an options to leave us delivery instructions at the checkout stage. If you need to go out on your selected delivery date you can give instructions for our drivers to leave your order somewhere safe. Due to our products being temperature controlled we would strongly suggest leaving a cool box out where possible. If you do not have a secure place for the order we can always deliver to an alternative address.

In the event that you need to change your delivery instructions please contact us either via email [email protected] or call as soon as possible on 01983 717606.

We deliver to every town on the Isle of Wight 6 days a week. Unfortunately, we do not currently deliver to the UK mainland.

Your order will be delivered between 08:30am and 2.00pm on the date you choose. We can’t give you an exact time for delivery, however our delivery routes are planned the morning of dispatch so if you need to pop out you can always give us a call on 01983 717606 and we can give you a rough estimate of when the driver will be in your area.

Absolutely. We can deliver to a friend or family member and can add a gift message at no extra cost.
Please enter their delivery address in the address section and leave us a note in the comments section so we are aware. Don’t forget to include their contact number just in case we need to call them if no one is available to answer the door.

Online gift vouchers can be purchased and redeemed on our website You can also purchase and redeem gift vouchers in store. Vouchers purchased in store will only be redeemable in the store.

 

If your delivery has not arrived by 2pm on the requested date please call us on 01983 717606 so we can track your order.

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