Privacy

Website Privacy Policy

At Island Foods Limited, we are committed to protecting and respecting your privacy when you visit our website or purchase products online. 

This Policy explains when and why we collect personal information about people who enquire about our goods (prospects) and customers of ours, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@islandfoodsiow.co.uk or by writing to The Managing Director, Island Foods Limited, Unit 6 & 8 Cypress Court, 6 Cothey Way, Ryde, Isle of Wight, PO33 1QT. Alternatively, you can telephone 01983 717606

Our website

Our websites include the following:

https://www.islandfoodsiow.co.uk/

The website is owned and managed by Island Foods Limited

When you visit our websites, we may automatically collect the following information:

Internet Protocol (IP) address

Browser type and version

Operating systems and platform

Plug-in types Uniform Resources Locators

How you came to our website, i.e. from a google search

We use google apps for business and google analytics which gives us information about where the website traffic comes from to our websites.

Any information collected via the use of our websites is only accessible by employees of Island Foods Limited and our website service providers: PC Consultants

It is important at all times to note that the transmission of information via the internet is not completely secure. It is important to note that as with any standard email, emails containing your personal data sent to or from us will not be encrypted.

We may disclose your personal information to analytics and search engine providers that assist us in the improvement and optimization of our website.

Cookies

A cookie is a small text file that may be placed on your device when you visit our website. When you next visit our website, the cookie allows us to distinguish your device from other users’ devices.

They enable us to understand how our websites are being used and help us to improve the way our website works, ensuring the best content to you.

How do we use Cookies?

Just like other websites, our site uses cookies. We use cookies to:

understand web traffic and how our site is used so we can improve visitors experience and personalise goods and/or services;

allow our websites to work and help keep them safe and secure e.g. to load images and to allow you to log in and make purchases securely;

improve the performance of our websites by helping us analyse how they are used and understand which parts work well, and which don’t.

improve visitors experience on our websites, for example we use cookies to remember the products you’ve put in your basket, make personalised recommendations and to personalise your experience.

Our website requires the use of cookies to function correctly and provide convenient access to the best content.

We do not use the data from cookies for marketing purposes and do not allow advertising from third parties on our websites which the data from cookies can often be used for.

Although we do not have any intention of using the data from Cookies at this time it is possible that we could do so in the future. If this happens, we will update this policy and our Cookies notice accordingly.

Can I prevent Cookies?

We are traditional Butchers, which means that we are by no means ‘IT’ experts, but it is our understanding that whilst most web browsers will automatically accept cookies you can change your settings to stop them.

We found some useful information on the www.gov.uk website which you may find helpful: https://www.gov.uk/help/cookies  

When visiting our website for the first time on a device you will see a cookies banner explaining that we use cookies, why we use them and providing a link to this document.

This banner gives you a settings option for our websites. If you click on this, you can turn certain cookies on and off.

You can access these settings and change your choices at any time in the future by clicking on the Cookies Settings link at the bottom of our website pages.

Please be aware that if you turn cookies off you may not be able to access all or parts of our sites.

Links

We may from time to time through our articles provide links to another web site directly from our site.  Each individual organisation operates their own policy regarding the use and sale of personal information and the use of cookies. If you have a particular interest or concern regarding the way your personal information will be used, then you are advised to read the privacy statement on the relevant site.

We always endeavour to provide you with links to high quality, reputable sites which we believe are of interest and relevant to you, but please note that such third-party sites are not under our control and we do not contribute to the content of the sites. When you click through to these sites you leave the area controlled by us. We cannot accept responsibility for any issues arising in connection with either the third party’s use of your data, the site content or the services offered to you by these other sites.

Access to your information

You have various rights in respect of your personal information under data protection law. At any time, you may request access to any information that we hold about you.

Under data protection laws you have a legal right to ask to see a copy of the personal information that we hold about you, known as a subject access request.

If you would like to make a subject access request, please contact us by email: info@islandfoodsiow.co.uk or in writing to The DPO, Island Foods Limited, Unit 6 & 8 Cypress Court, 6 Cothey Way, Ryde, Isle of Wight, PO33 1QT. Alternatively, you can telephone 01983 717606

Enquiries and prospective customers

If you enquire about our services, we may ask for consent to provide you with information relating to your enquiry. Depending on your preferences, our communications with you may include:

Email: We monitor whether email communications and whether they are undelivered. Should we be unable to send email to you we may cease sending email communication.

Calls: Calls made to us, and calls received from us, may be recorded for the purposes of monitoring of services provided by us.

Website: Visitors to our website may be tracked using analytics methods described in our website providers cookie policy.

Customers

When we enter into a contract for goods and/or services with new customers, we will collect personal data about you and other people involved. We need this information to enter into a contract with you and to provide you with the goods and/or services (such as delivery), that we offer.

As a customer, if you provide us with personal data about any other individuals, this is kept strictly confidential. It is the responsibility of the customer to ensure that personal data about others is accurate.

Online Shopping

You can shop and buy our products online through our website.

What Personal Information do we collect about you and where do we collect it from?

We collect information from you directly when you register to use our online shop, including name, contact information, address details, payment card information, marketing preferences, shopping preferences e.g. favourites from shopping lists, delivery method information, and browser information.

We also collect information from you over time based on your use of our online shop; this includes customer IDs including IP Address, transaction information, location information and shopping and order history.

If you purchase goods from us, your card information is not held by us, but is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions. This helps to protect your personal information from being read by anyone else.

How do we use your Personal Information?

We use the Information you provide to us when you register to:

  • Manage your account and enable you to process your orders;
  • Verify your age for restricted products;
  • Process payment for your orders;
  • Provide you with updates relating to your order status;
  • Process delivery of your order, including sending delivery updates to you, and for planning the best delivery route for our drivers to take to reach you;
  • Assist you with any queries through our website or office;
  • Publish reviews of products which you have submitted to help other customers make considered purchases; and
  • Monitor for fraudulent or suspicious activity on your account to keep your account safe.
  • The information we collect based on your activity and your feedback is used for customer insight to improve customers shopping experience.

Why are we allowed to use your Personal Information?

Our legal bases are for processing your Personal Information are:

  • ‘for the performance of a contract’ in relation to account management, processing and providing orders and payment processing;
  • ‘for compliance with a legal obligation’ for age verification; and
  • ‘legitimate interests’ relating to our customer services and fraud monitoring.

Where we rely on legitimate interests, we have carefully assessed our legitimate business interests and the potential impact on you to ensure that your Privacy and rights are protected.

Who do we share it with?

Your Personal Information is only shared with Island Foods Limited colleagues and trusted third parties such as couriers and third-party suppliers who provide additional products on our behalf for the purposes outlined above.

We may also be obliged to share your Information with Police, Government Agencies and Regulators.

A full list of third parties involved in the processing of your Personal Information is available on request by contracting us using the contact information at the end of this notice.

Where is your Personal Information kept, processed or accessed from?

We will not normally transfer the personal information we collect about you outside the EU.

We use third parties to provide the website and process payments through the online store, and we transfer or share your data with those organisations for the performance of our contract with you. This may mean your data is transferred outside of the EU.

All our third-party service providers are required to take appropriate security measures to protect your personal information in line with our policies. To ensure that your personal information does receive an adequate level of protection we require this third parties to have put in place appropriate security measures to ensure that your personal information is treated by those third parties in a way that is consistent with and which respects the EU and UK laws on data protection. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

How long will we keep your Personal Information?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Different types of data may have different retention periods. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal and/or regulatory requirements.

Rights of Access, correction, erasure and restriction

It is important that the personal information we hold about you is accurate and current whilst we are assisting you. Please keep us informed if your personal information changes during your working relationship with us.

Your rights in connection with personal information

Under certain circumstances, by law you have the right to:

Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.

Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.

Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).

Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.

Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

Request the transfer of your personal information to another party.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact the DPO in writing using the contact details in this notice.

As we are processing your personal data for our legitimate interests as stated above, you have the right to object to our processing of your personal data. There are legitimate reasons why we may refuse your objection, which depend on why we are processing it.

No fee usually required

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Right to withdraw consent

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact [name]. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

Changes to this privacy notice

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

Marketing preferences

We will not contact you for marketing purposes by post, email, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: info@islandfoodsiow.co.uk or by calling 01983 717606.

How to complain

If you have a concern or complaint about our processing of personal data, please email us at: info@islandfoodsiow.co.uk or write to us at: The Data Protection Office, Island Foods Limited, Unit 6 & 8 Cypress Court, 6 Cothey Way, Ryde, Isle of Wight, PO33 1QT. Alternatively, you can telephone 01983 717606.

If you are not satisfied with our processing of personal data, how we have responded to your complaint about the processing of personal data, or you believe our processing of personal data is not in accordance with the law, you have the right to complain to the Information Commissioner’s Office (ICO) by calling +44(0)303 123 1113, or visiting https://ico.org.uk/concerns/

DATA PROTECTION OFFICER (DPO)

We have not appointed a statutory data protection officer (DPO), but the Managing Director, Steve Doe current oversees compliance with this privacy notice. Throughout this document and other related privacy notices, he is referred to as the DPO. If you have any questions about this privacy notice or how we handle your personal information, please contact the DPO.

Review of this notice

The firms use of personal data and relevant policy will be reviewed regularly to ensure compliance. The firms use of personal data and relevant policy will be audited annually. This policy was last updated on November 2019. When changes are made to this policy, we will publish the changed policy on our websites with details of the changes.